Shipping policy

Disclaimer : All Sunless Effects products ship from Taiwan. Customers are responsible for any duties, taxes, or brokerage fees on international orders. If a package is returned to us because these fees were unpaid, a 25% restocking fee will apply.

We cannot ship to P.O. Boxes. Orders placed with a P.O. Box address will be cancelled.

We currently offer the following shipping methods. Available destinations may change :

  • DHL (tracking provided). Transit times are typically 48 hours once shipped, but customs clearance can add delays..
    Destinations :
    Australia (all states/territories), Brunei, Japan, South Korea, Cambodia, Bangladesh, Laos, India, Indonesia, Fiji, Malaysia, Micronesia, New Zealand (all regions), Pakistan, Papua New Guinea, Philippines, Thailand, Sri Lanka, Singapore, Canada (all provinces/territories), Guernsey, Jersey, Liechtenstein, Malta, Monaco, Norway (all regions), Switzerland, UK (all regions), United States, Algeria, Morocco, Puerto Rico.
    Lost shipments: If a package is lost, we will provide a replacement.

  • SF Express (tracking provided). Transit times are typically 48 hours once shipped, but customs clearance can add delays..
    Destinations :
    Hong Kong SAR, Macau SAR.
    Lost shipments: If a package is lost, we will provide a replacement.

  • Chunghwa Post (no tracking available). Our lowest-cost option, but it can take up to a month to arrive, depending on customs.
    USA (all regions excluding Hawaii), UK (all regions), Norway(all regions).
    If a package goes missing, an investigation can be requested, but it takes a minimum of 3 months.

  • 7-eleven Taiwan : local pick-up only.

Other notes :

  • Live shipping rates are shown at checkout in real time. They’re calculated based on where the order ships from, the destination, the chosen shipping method, and the carrier’s current pricing.

  • Shipping rates are calculated by weight, and carriers round each package up to the next full unit. Our rates follow the same rule.

  • Because of the new EU product safety regulations (GPSR 2024), we are no longer able to ship Sunless Effects products to the European Union. Compliance with these regulations requires extensive documentation and associated costs, which make EU shipments unfeasible for our small operation. We suggest you to find a local retailer.

We’re a small workshop we cannot compete with huge retailers in term of speed, but we’ll always make sure your order reaches you.
Thank you for supporting what we do.